Terms of Service:
The website owner (hereinafter known as “Divas & Dudes”) provides the information contained on this website, related mobi-sites and related social media pages (collectively referred to hereinafter as “the website”) to visitors subject to the terms and conditions set out.
These terms and conditions govern the use of the website as well as the ordering, sale and delivery of Goods and are binding and enforceable against every person that accesses or uses this Website. By continued use of this website, you are accepting these terms and conditions.
Divas & Dudes reserves the right at any time to change or discontinue any aspect or feature of this website without notice.
SALE AND AVAILABILITY OF STOCK
Whilst every effort is made to update the information on this website, due to the nature of the store, there can be instances where a certain item is out of stock after you have placed your order. Should this be the case, we will contact you with more information.
Placing Goods in the shopping basket without completing the purchase does not constitute an order for such Goods. As such, if stock is no longer available, it can be removed from the cart or the price might change without notice to you. Divas & Dudes will not be held liable if the goods are not available or are not available at the particular price when you complete or attempt to complete the purchase at a later stage.
Orders cannot be cancelled once payment is made. Items can be returned or exchanged subject to the Returns and Exchange policies as stipulated in these terms and conditions.
Customer satisfaction is our number one priority. If you are not satisfied with your purchase, you must return the item within five(5) days from when the order was received. The item must be unused and with all tags attached. The item must not have any sign of marks, make-up or perfumes. Return are not allowed on swimwear and underwear.
Discounted or sale items cannot be returned.
Divas & Dudes is not responsible for the shipping charges of the returned item. The shipping charges for the returned item will be at the customers own cost.
We will notify you once we’ve received and inspected your return. Once approved, a store credit will be processed, minus the courier fee.
To be eligible for an exchange, the item must be returned within five (5) days from when the order was received. You can exchange the product(s) you ordered for a different size of the exact same product as long as the preferred size being requested is available. No cash exchange will be accepted.The item must be unused and in its original condition, with all tags attached. There must be no sign of marks. We do not replace merchandise if it is not returned in a satisfactory order. Any item you return needs to be eligible to resell and sent to another customer.
In rare cases where Divas & Dudes has sent the incorrect garment, the garment may not be used. No returns will be accepted once an item is worn even though we sent the incorrect item. Dispatch of incorrect items will be treated as a normal exchange policy.
SHIPPING AND DELIVERY
Deliveries are only made to physical addresses within South Africa. Please ensure that the address and contact numbers that you have provided to us are accurate in order to avoid any unnecessary delays.
Divas & Dudes tries to have all orders delivered within 3 to 5 working days from the day that the order is placed (Weekends and public holidays are excluded). However, this can vary depending on the order as well as other external factors. This delivery time may also be delayed due to Covid-19.
The Standard delivery cost is R80 Purchases over R1000 will qualify you for free delivery.
We respect the right of every user to have his or her personal information kept private.
When you create an account or use our website, we receive, store and process information that you make available to us. This includes, but is not limited to, any information provided when you complete a form and device information such as IP address and browser type.
The website could include technical or other mistakes Divas & Dudes disclaims any representations or warranties regarding the quality, accuracy, completeness or reliability of the information contained in the website. Divas & Dudes further disclaims any guarantee regarding the legality of these terms and conditions, or their suitability for use as legal website documents.
“It is a happy talent to know how to play.”